Renting a car with Explore Rentals, FAQs

We are happy to answer specific questions via phone or email. However, the answers to many Frequently Asked Questions (FAQS) can be found here.

Question: Where is Explore Rentals located?

Answer: Explore Rentals is located at 32 Dollar Drive, Belgrade, MT 59714. We are 1.5-miles (1.93km) east of the entrance to the Bozeman Yellowstone International Airport (BZN).

Question: Do you have rental cars at the Bozeman Airport? 

Answer: Yes. Although Explore Rentals is an off-airport rental car agency, we are an authorized BZN Concessionaire, with dedicated parking spots to conduct our business right outside of the arrivals terminal.

Question: Where do I pick-up my Explore Rental car at the Bozeman Airport?

Answer: Your car will be parked in spot 46-49, in what is titled the Ride Share/ Car Share parking lot, right outside of the arrivals terminal. We will text you a photo of your car and instructions on how to access the keys via the lockbox no later then 15-minutes prior to your scheduled touch-down time. Reverse this process on your departure. We will send you your rental agreement to digitally sign 2-days prior to your arrival. You will never see us, unless you want to come by the office and say hi. For more detailed info, check out our rental car pick-up page.

Explore Rentals parking spots at the Bozeman AirportExplore Rentals at BZN

Question: Can I pick up my rental car at the Explore Rentals office? 

Answer: Yes. We are 1.5-miles from the Bozeman Airport. An Uber, Lyft, or Taxi ride will get you here in less than 5-minutes and for about $15. Many renters will have their family/ friends wait for luggage and one person comes to office to pick-up the car. If you pick-up and drop-off your rental car at our office, rather than the Bozeman Airport, we do not have to charge the 10% BZN Airport Concession Fee.

Question: What are Explore Rental’s hours?

Answer: Explore Rentals is staffed 7-days a week, 365-days a year. Our hours are generally 9:00am – 5:00pm, more in the summer and winter, a little less in spring and fall. Picking up rental items outside our business hours is no problem at all by pre-arrangement.

Question: Do Explore Rental cars have unlimited mileage? 

Answer: No. Our rentals include an average of 175-miles per day, meaning a 7-day rental includes 1,225 miles. Additional miles will be charged at a rate of $.35/ mile.

Questions: Can I pick up a rental car in Bozeman and return it somewhere else?

Answer: Yes, by pre-arrangement and additional fee. We can provide this service for Kalispell, Missoula, Butte, Billings, and Jackson Hole only. We are not allows able to accommodate these requests, so please call the office to discuss: 406-922-0179.

Question: What is the minimum age to rent a car from Explore Rentals?

Answer: 21-years old, no exceptions. There are no additional charges for this, however, we do require all renters under 25-yo to present a current copy of personal auto insurance verifying a full coverage, intact, policy.

Question: Is a Credit Card required to book a rental car with Explore Rentals? 

Answer: Yes. No exceptions. Ever.

Questions: What are the other rental requirements to book a rental car with Explore Rentals?

Answer: A valid, and current driver’s license. A valid and active credit card. Full coverage insurance that will act as primary coverage in the US, OR purchase of our third-party Renter’s Collision Protection (RCP) insurance. Please see our pages in Car Rental Insurance Explained and Car Rentals for International Visitors.

Question: Does Explore Rentals allow towing with rental cars?

Answer: Yes, with some of our rental vehicles only, by prior authorization, with a 3,000lb weight restriction. Please contact the office at 406-922-0179 to discuss.

Question: Do your vehicles have GPS?

Answer: Generally, no. However, all of our 2020 and newer cars have Apple Car Play.

Question: Is Explore Rentals a Turo or other Car-Share business? 

Answer: No. Explore Rentals is a fully independent rental car agency located in Bozeman, Montana. We have a brick-and-mortar storefront, professional staff, and posted operational hours.

Question: How long has Explore Rentals been in business? 

Answer: Explore Rentals was founded in the summer of 2010, making them the oldest independent car rental agency in Bozeman.

Question: Is Explore Rentals a franchise? 

Answer: No. Explore Rentals is an independent car rental and outdoor gear rental agency located in Bozeman, MT. Founded in 2010 under the name of Phasmid Rentals, it has been continuously run by the founder and owner.

Question: Is Explore Rentals legit? 

Answer: Heck yeah! Explore Rentals has been offering the best possible rental cars and excellent customer service for over a decade. Explore Rentals is also the best reviewed car rental in Bozeman, and has been that way since 2010.

Question: Does Explore Rentals allow driving on gravel roads?

Answer: Yes, on county and state maintained gravel roads, which is the vast majority of gravel roads in the state of Montana. Traveling on unimproved roads or trails will void the rental agreement, and the renter will be 100% liable for any damage that may occur as a result.

Question: Does Explore Rentals rent anything but cars? 

Answer: Yes! Explore Rentals rents bear spray, optics, camping gear, rafts, kayaks, SUPs, and much more.

Question: What is the Explore Rentals cancellation policy? 

Answer: In a nutshell, outside of 14-days of your arrival your deposit will be refunded in full. Within 14-days of your scheduled arrival your deposit will be forfeited. For further detail please check out Explore Rentals Cancellation Policy.

Any other questions, please don’t hesitate to give us a call at 406-922-0179!