We want to know what you think.
Our goal of redefining the car rental experience is dependent on continually adapting and making our services better. We encourage all of our guests to share some of the best parts of their experience in Montana and even some of the worst. Montana, after all, is about the total Experience. Reviews of our services can also be found via Google Places and Yelp.com. With Yelp, please check the ‘screened’ reviews. It seems that all of our reviews have been too good and are thought to be false! If so inclined, please check out our Facebook page as well. Also check out Explore in the Press for local, national, and international media about what we are up to.
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I rented a "road warrior" Outback and camping gear for a spring trip to Yellowstone. You guys were fantastic from start to finish. Great advice on what kind of gear we'd need, which car would work for us. Friendly staff on the phone and inperson - the airport pickup was excellent. I was surprised as well because despite being outside the airport, this was the fastest I've ever managed to get through the rental car process. And then when we got stuck in traffic and were in danger of missing our flight home, you guys really saved us with the flexible return process. I can't thank you enough for such a great experience. I second the reviewer who said "wish you were everywhere!"
I was in the Bozeman area for a few days and needed a rental car to visit some land I bought in a relatively remote area of the state. After checking out the national brands, I came across Phasmid and liked that they had the exact type of vehicle I needed (a Subaru wagon) at a decent price. So while I knew nothing about Phasmid, other than the Yelp reviews, I figured a local company was worth a shot.
I don't think I'd ever use anyone other than Phasmid in future trips to Bozeman. First, they met me at the airport and drove me to their lot (about a mile or so off-airport) to fill out paperwork. It was a very friendly way of arriving and everyone there helped with information about the area. While I didn't use any of their complimentary services (camping, fishing, etc.), another customer who had rented a Suburban with a camper was just returning and raved about the experience. I have every reason to believe that Phasmid can outfit your outdoor adventures in a way that the national brands can't.
My car was a "road warrior" (higher mileage car) but it drove like a new car. I drove a lot of miles and saw the odometer turn over to 70,000 miles during my trip but I bet most people would have thought it was a new car based on how it drove and the interior comfort.
The return of the car at the end of was very easy...I drove to the Phasmid office, filled out the paperwork in a matter of a few minutes and they drove me back to the airport.
Even if Phasmid had been more expensive than the national chains it would have been a good experience. Phasmid was actually cheaper for the type of vehicle I wanted.
This is the company you want to rent a vehicle from if you're looking for something that is SUV-ish, particularly if you are also going to be camping, fishing, skiing or exploring the back country.
Way more than 5 stars!
What a fantastic customer experience! We thoroughly enjoyed your employees (Laura gets well-deserved kudos, and a new windshield), your vehicle, and your excellent customer service. We will certainly look forward to using your car rental agency for our next trip.
Our 10 day trip to Montana got off to a rough start with flight cancellations and missing suitcases. But Laura’s smile, and patience, helped us feel welcome once we arrived. She waited while we dealt with the airline and gave excellent directions to the nearest mall, where we could buy something to wear until we were reconnected with our lost luggage. Their office was quite close to the Bozeman airport and we were quickly on our way. The car was a new Subaru Outback in a nice metallic brown – we named her Goldie, in the tradition of personalizing the Phasmid fleet. She had lots of room for four adults and, eventually, all their bags. After 2500 miles to Whitefish, Glacier and Yellowstone, she felt more like home than any of our hotel rooms.
I highly recommend Phasmid car rentals for their convenience, courtesy, and outstanding customer service. My medical students will tell you I don’t believe in grade inflation, but these folks earned an A+!
From talking to Will to reserve the vehicle, to being picked up at the airport, to us dropping the vehicle at the airport at 5 a.m., the Phasmid experience surpassed any other car rental experience we've had. While we did not have any malfunctions, we did have some unexpected warning lights appear near the end of our 3 week rental period. We called Will and he was able to dispel any concerns. Turned out to be a minor situation. We would recommend Phasmid wholeheartedly.
This trip of ours was made special by so many means and the service from Will and the Phasmid company was surely part of the experience. He went beyond our expectations to please us and make our stay so memorable. Thank you so much brother and we will be seeing you again in two years. You are a wonderful person and I very highly recommend this service to anyone who is renting gear or a vehicle in the Bozeman area. You will be highly satisfied for sure. A+++++++
It was so nice to be able to take a family trip and not be squished. Our trip included Great Falls, Glacier and Yellowstone. We will definetly use Phasmid again for our next family vacation.
We were picked up at the airport and taken back to the Phasmid Office to finish paperwork. We were provided with a map of Montana (we were first timers) and given our interests, Will pointed out & marked suggestions on the map. Phasmid staff is kind, caring and totally customer oriented. Highly recommended!
You guys are awesome. SO GLAD I decided not to rent from the big national rental car places. I needed quite a few extras, 2 car seats, a pack-n-play, the works. Everything was on time, in perfect working order, and the entire transaction was as smooth as it possibly could have been. I expected to pay a little more with a local rental car company, but even that wasn't the case... I ended up a couple hundred dollars less than the others in my group who rented from the national guys. I seriously wish every company had the level of customer service these guys have. Thanks for a great experience!
Arrived by bus from Yellowstone and found we'd left a pair of glasses on the bus. Will from Phasmid was willing and helpful in every way, and only thanks to his tireless efforts we can set off in our Subaru Outback for our big wolf adventure, complete with the recovered glasses! Thanks very much, Will. We would recommend Phasmid to other Australians travelling to beautiful Montana!
Phasmid were top notch. The Suburban was immaculate, handled just as it should and we felt very safe in if. Our whole experience was very smooth, from booking to returning the car. All very easy and accommodating. We would definitely recommend you and will use you again when we next come to MT. Thanks!