3/24/20

Dear current, past, and future patrons,

Wow- what a couple of weeks! We went from killing it/ best winter season ever to zero revenue in about a blink of an eye. Willing to bet your life has been upturned as well.

The good news is that we are strong. As humans, we will certainly persevere, but we will all need to make sacrifices. The ecosystems, fish, and wildlife that abound here and in Yellowstone are probably happier than they have been for decades. And as a business, we are also strong. We will remain open (currently for remote rental pick-up/ drop-offs, phone calls, and emails) as long as prudent. We also have zero intention of laying anyone off or reducing our awesome rental options.

Quite the opposite…

When things get back to normal, we will be better than ever. Why? Because we will all need outdoor adventures, and what better place to do that than in Montana.

Until further notice, we will relax our requirement to confirm future reservations with a 15% deposit until 45-days prior to commencement of travel, for spring and summer 2020 travel. If you would like to take advantage of this please call 406-922-0179 or email office@explore-rentals.com rather than booking online. Or I guess we can refund your online deposit- but you need to let us know you want to do this!

We will retain our cancellation policy, which is if you cancel your booking within 14-days of scheduled arrival, you forfeit your deposit. If you cancel outside of 14-days from arrival, your deposit will be refunded in full. I know this is not completely risk free for you as the consumer, but our overhead to keep this many awesome rental items in inventory, and our great team on the payroll, is simply too high not to maintain this policy.

We are really, really looking forward to helping you out with an epic outdoor adventure in the near future. Until then, please don’t hesitate to give us a call if for no other reason to help you dream about coming to Montana. The crew is pretty bored right now, and if I ask them to organize another bin of rafting equipment they might kill me!

Best regards,

Will

Owner