We will always do our best to provide the superior quality rental items, in the cleanest condition possible. In order for us to do so, this requires a strict set of terms and conditions, which we consider very reasonable. Please read the following prior to choosing to rent outdoor gear from us:

Rental Gear Definitions:

Explore Rentals defines Rental Gear as anything without wheels, as the State of Montana has a Rental Vehicle Tax that is limited to vehicles and items directly fixed to the vehicle (i.e. a roof box).

Reservations:

Advance reservations are required. We can accommodate walk-ins only for basic items like bear spray and coolers. If you walk-in and want 10 sleeping bags and tents, you will be met with a very grumpy person and likely turned away for an hour. A 15% credit card deposit is required for all reservations. We do not accept cash.

Cancellation:

If you cancel within 14-days of your scheduled pick-up time, your deposit will be forfeited. If you cancel outside of 14-days from your scheduled pick-up time, your deposit will be refunded in full. There are no exceptions to this rule; bad weather, broken pinkie, doesn’t matter.

Start Date & Time:

Rental term begins at the time you schedule the pick-up for your rental items. Example: you have scheduled a pick-up at 11:00am 7/22, but do not actually pick-up until 11:00am 7/23. You will still be billed for the rental period starting at 11:00am 7/22.

Rental period explained:

• Some items require a minimum rental period. You do not have to use the items for the minimum rental period, you just have to pay for them. Many items, like tents, require a significant amount of time to clean, inspect, and repack.
• We offer DAY RENTALS only. We do not bill hourly. We offer a 2-hour grace period for rental returns. Beyond 2-hours late, you will be billed for an additional 1-day rental.

Pick-Up Procedure:

• At the scheduled time, come by the office to pick-up rental gear. We will have your requested items set aside and ready for you.
• We operate almost exclusively on an appointment basis, as we like to spend time with our customers and need to manage time accordingly. If you are unable to make your scheduled time, please call.
• If we do not hear from you within 2-hours of your scheduled pick-up time, we will cancel your order and your deposit will be forfeited.

After-Hours Pick-Up:

We do offer after-hours pick-up services by 24-hour advance reservation only. If you book online after 5:00pm (closing time) and expect to pick up that same night at 9:00pm, that does not work.

• Your rental items will be stored in one of our lockers outside of our main entrance.
• We will text you a photo of your locker (which will have a name tag on it) and gear, and combination to the locker.
• Please sign the rental agreement we have left for you in the locker, take your gear, leave the rental agreement & pen.
• Go have fun!

Drop-Off Procedure:

• Simply come by the office at the scheduled time to return items.
• Please do your best to dry any rental items and to return them in clean condition. Excessively dirty items may be subject to an additional cleaning fee.
• Complete inspection of the rented items will take place AFTER you drop off, therefore, all final charges are subject to audit.
• If there have been any accidents, damages, or ‘mishaps’ with any rental equipment you must REPORT UPON RETURN. Failure to report known damages will likely increase your repair bill.

After-Hours Drop-Off:

There are always empty, unlocked, lockers outside our office. You may return the rental items into one of these. Put your rentals in locker, take a photo, close locker, lock locker by closing hasp and spinning combination wheel. Text that photo and your name to 406-580-8309, documenting your returned items and return time.

Damage and Repairs:

Explore takes great pride in offering the best available rental camping gear on the market. All of our rental gear is ‘tried and true’ for the Montana Outdoors, cleaned and inspected before and after each rental. If rental equipment is set up and used correctly, it will provide a trouble-free and comfortable outdoor experience.

• The primary Renter will be held responsible for any damage to rental items during the rental period.
• UNLESS damage to rental items is clearly the fault of a manufacturing defect and liable to FULL warrantee replacement by the manufacturer, Renter will be responsible for reimbursement of current MSRP of rental items. Explore Rentals cannot be held liable for manufacturers defects but will make all reasonable efforts to rectify the situation.
• In the case of biological staining, including, but not limited too: urine, vomit, milk, blood, feces; Renter will be responsible for the full replacement value of rental item according to current retail MSRP. No exceptions. We will not rent out something again that has been soiled with something that came out of the body. If upon inspection of rental items after return, we smell or see anything that came out of a body, the renter’s card will be charged full replacement costs.
• In the case of excessive dirtiness, Renter may be liable for commercial cleaning fee (tents from $60, sleeping bags from $40).
• All kitchen items are expected to be returned clean. Dirty dishes will be subject to a $40 cleaning fee.
• Renter will be charged replacement fee, service fee ($40), and all shipping for any missing parts. If replacement parts are not available, Renter may be charged for complete replacement of the entire rental item.
• If the damaged item is repairable by the manufacturer, the renter will be responsible for all repair fees, all shipping, a $40 Service Fee, and any LOSS OF USE incurred by Explore Rentals as a result of damaged items not being available for reservations while being repaired.
• Renter is responsible for returning all rental items in ‘as received’ condition with the exception of washable bed linens, sleeping bag liners, and consumable food items.
• Theft/Loss/Non-Return. You, the Renter, are responsible for each rental item at all times from the point you receive it until it is returned.
• Weather Related Damage/ Acts of God/ Animal Damage/ Terrorism/ Vandalism: regardless if a bear ate your rental tent or a tornado sucked it into the clouds, The Renter is responsible for each rental item at all times from the point you receive it until it is returned. No exceptions.

RULE OF THUMB: IF YOU BREAK IT, LOSE IT, OR RUIN IT – YOU BUY IT!